Bookings & Cancellations

Booking an Assessment

Simply add your chosen exam to your basket and complete your order at the checkout. We will then send you a confirmation email, confirming your examination request. Then shortly after this we will contact you to complete the neccessary information for your exam registration. This may include:

• Additional personal details
• Passport Photo
• Selecting from optional modules
• Choice of examination dates
• Choice of examination location

Dependending on which exam you are taking.

Once you've received and returned our requests for further information regarding your specific assessment(s) we will then process your registration with the NPTC. Once we have successfully registered you with the NPTC we will allocate you an assessor who will contact you to arrange the date and location to undertake your assessment.

Should a candidate opt to be assessed at their own place of work, it is important that they ('the candidates' or 'group of candidates') are aware that they are responsible for the site and any animals/equipment and that it legal and complies with current safety legislation.

Additionally, we aim to give you all the necessary information on each specific assessment page. However, we appreciate it can all get a little confusing and should you feel this is the case, please don't hesitate to contact us, either by emailing info@avalonassessments.co.uk or telephoning 01934 86 22 88.

Cancellation of Assessments

Avalon Assessments Ltd have 2 cancellation policies, one is at the point of registration, the other is at the assessment stage.

Once payment for an assessment is completed Avalon Assessments Ltd will contact candidate/group of candidates for additional information before processing their registeration with the with NPTC. Once NPTC registration is completed it is then valid for 3 years. However, should a candidate/group of candidates wish to cancel their registration with the NPTC, they will have only 5 calendar days to do so, from the point of returning the final registration documents to Avalon Assessments Ltd, which will be provided to the candidate/group after booking an assessment online or over the phone. Cancellations after 5 calendar days may incur a administration charge up to the value of the assessment. 

Once a candidate/group of candidates has been registered with the NPTC the assessment is then considered to be officially booked. Once a booking is considered to be officially booked, Avalon Assessments will then arrange a date with the candidate (or group in the case of group bookings) and their assesor. Should the candidate or group of candidates then wish to cancel the assessment, they will need to contact Avalon Assessments Ltd atleast 2 working days before the assessment is due to take place or the candidate/group will forfeit the assessment fee. Candidates will also forfeit the assessment fee should they not turn up to an assessment.   

In addition, we will always do our best to accommodate the candidate/group being assessed and provided we are given atleast 2 working days notice we will do our best to reschedule bookings without the candidate/group incurring any additional cost or forfeiting their assessment fee.

In the event of cancelling, rescheduling or should you have any questions, please contact Avalon Assesments Ltd, either by phoning us on 01934 862288 or email us at info@avalonassessments.co.uk.